(518) 299 9775Good onboarding is the beginning of the relationship. We make the work, access and communication explicit, then stay involved as the service runs.
Listen closely, define the work and make the responsibilities visible.
Tell us what is not working, which services interest you and how the practice runs today. We arrange a call at a mutually available time, then work through the payer mix, systems, staffing and specific operational gaps.
You leave knowing which problems belong in scope and what still needs clarification.
After the meeting, we prepare the service scope and mutual contract, including a Business Associate Agreement where applicable. We send the documents for review through an agreed signing process, such as Jotform or DocuSign.
You can review the pricing model, responsibilities, communication plan and access requirements before deciding.
Both sides agree and sign before we request onboarding documents or practice information. A BAA is in place before PHI access. Service terms and BAA responsibilities are documented rather than treated as a verbal understanding.
No patient files through this website or regular email. We agree on the secure handover method separately.
We provide the relevant onboarding form and checklist for billing, credentialing, assistants or setup. We confirm required information, access permissions and who can answer questions. Any incomplete item has an owner.
The checklist covers what we need, why it is needed and which open items affect the starting point.
We complete the agreed setup, confirm ownership and start the service. Billing work is mapped to claims and balances; enrollment work to applications; assistant work to tasks and coverage. Payer dependencies remain visible.
You know who is responsible for the next action and which items depend on an external decision.
Your named account manager keeps updates, reports and questions moving. Our response target is 12 hours. We review the work with you, escalate issues and adjust scope as your workload or priorities change.
A working relationship should feel attentive. Founder escalation remains available if something needs a closer look.
Reports should explain what has moved, what is pending and what needs your input. We agree on the review cadence during onboarding and distinguish our response target from payer processing time.
If a concern is not resolved through the account manager, contact Faizan directly at faizan@medivantasystems.com. Please leave patient details out of regular email.
The service scope, commercial responsibilities and BAA obligations all need to be documented. We send the relevant documents for mutual review and signing before onboarding.
After signing, we work through the service-specific checklist and confirm access and responsibilities. Dependencies and missing information determine readiness; we do not promise a universal start or payer approval date.
Yes. We review new providers, workload, hours or service needs with you and agree on changes before adding responsibilities.
A Free Practice Review connects billing, credentialing, enrollment and payment setup. We agree on scope first, with a signed agreement and BAA before practice data moves.